Frequently Asked Questions
Ask Us What you want to know from us
Biotel DNA is always ready to answer all your questions regarding any DNA testing & consultancy-related topic. If you have more questions than the listed ones, please mail us that.
What types of DNA tests do you offer?
We offer a wide range of DNA tests, including Paternity paternity test specifically for peace of mind, maternity test for establishment of biological maternity, sibling test, twin zygosity test as well as ancestry test. We also do Immigration DNA tests for compliance with the immigration authorities.
How accurate are your DNA tests?
Our DNA tests utilize the latest technology and are conducted in accredited laboratories abroad. Paternity tests, when performed correctly, typically have an accuracy rate exceeding 99.99%. Other tests may have slightly varying accuracy rates depending on the specific test and the complexity of the relationship being tested.
Which samples do you require and where can I take the samples from?
Your DNA sample collection method will vary based on the type of test you need. Some tests allow for samples to be collected at home, while others may require samples to be taken from our laboratory as directed. Please refer to your test’s guidelines for details on where you can collect your DNA sample.
How do I collect DNA samples?
We provide easy-to-use DNA collection kits that include instructions and sterile swabs. You can collect DNA samples at home by gently swabbing the inside of the cheek.
How long does it take to get the results?
Results are typically available within 6-7 business days. However, we offer expedited services for faster results, usually within 3-4 business days.
How much do your DNA tests cost?
Prices vary depending on the type of test and the level of service (standard or express). Please contact us for a personalized quote.
Is my privacy guaranteed?
We are committed to protecting your privacy. All personal and genetic information is treated with the utmost confidentiality. Our laboratory adheres to strict data privacy regulations.
What if I have questions or need assistance?
Our customer support team is available to answer your questions and provide assistance throughout the entire testing process. You can contact us by phone, email, or live chat.
What are the payment options?
We accept payment by Mpesa, credit cards, and bank transfer. Cash is not allowed.
